Top 4 Wheelchair Van Problems and Mistakes to Avoid

October 13, 2025

Owning a wheelchair van provides independence, convenience, and mobility, but it also comes with unique challenges. Accessible transportation is especially important for wheelchair users, as these vans include specialized equipment, modifications, and features that require extra attention and care. Small mistakes can quickly snowball into costly repairs, insurance headaches, or even safety risks for you and your passengers.

At Southern Bus & Mobility, we’ve guided countless families and individuals, including wheelchair users, through the process of buying, maintaining, and upgrading accessible vehicles. In this guide, we highlight the top wheelchair van problems to avoid and provide actionable advice to help you protect your investment, stay safe, and enjoy a smoother ride.

1. Skipping Regular Maintenance Can Lead to Expensive Repairs

One of the most common and costly mistakes wheelchair van owners make is neglecting regular maintenance. Routine maintenance should be a top priority to keep your van in top condition and running smoothly. Accessibility equipment, such as lifts, ramps, and specialized suspension systems, is not a “set it and forget it” feature. Over time, failing to maintain these components properly can lead to costly repairs and even unsafe driving conditions.

To help you avoid the most common issues and potential issues with wheelchair van maintenance, we’ve compiled essential maintenance tips. Following these tips will help keep your van in tip-top shape and ensure reliable, safe operation for years to come.

Wheelchair Lifts & Ramps Need Special Attention

Wheelchair lifts and ramps are mechanical devices with moving parts, sensors, and hydraulic systems that require consistent care. Dirt, debris, or corrosion can cause the lift to malfunction, sometimes at a critical moment.

Here are some tips for maintaining your van’s lifts and ramps:

Inspect the equipment regularly for signs of wear or rust.
Clean and lubricate moving parts according to the manufacturer’s recommendations.
Schedule professional inspections at least once or twice per year.
Regularly check all electrical components, connections, and hand controls to ensure everything is working properly.

When it’s time for service and maintenance, ensure you take it to a shop experienced in wheelchair van maintenance, such as Southern Bus & Mobility. Our parts and service department specializes in accessibility to ensure your equipment stays safe and reliable.

Neglecting Vehicle-Specific Maintenance

Accessible vans are more complex than standard cars. Many feature lowered floors, reinforced suspensions, and other structural modifications that require specialized upkeep. For example:

Lowered floors: Extra stress on the chassis and suspension may require more frequent inspections.
Specialized suspensions: Air or heavy-duty suspensions improve ride comfort but need regular checks, and components may need to be replaced over time to maintain safety.
Electrical modifications: Power doors, lifts, and adaptive controls must be maintained to prevent malfunctions. It is essential to regularly inspect the electrical system and the van’s battery for signs of issues and replace the battery if it exhibits any signs of failure or deterioration.

Regular cleaning is essential to prevent issues with electrical components and to prolong the life of your wheelchair accessible van. Maintaining your accessible vehicle, whether it is a minivan or a full-size van, helps ensure reliable mobility and extends the life of your wheelchair accessible van.

Following maintenance guidelines from experts, like BraunAbility, ensures long-term reliability and prevents expensive breakdowns. Always consult the manufacturer for specialized maintenance and to understand your warranty coverage, which can protect you from major repair costs.

2. Overpaying for Insurance or Choosing the Wrong Plan

Insurance is another area where wheelchair van owners often make costly mistakes. Standard auto insurance policies may not fully cover adaptive equipment or custom modifications, leaving you financially exposed.

Not Shopping Around for Mobility-Friendly Insurance

Many drivers assume their regular auto insurance is sufficient, but accessible vans often need specialized policies. Mobility-focused insurance providers offer coverage that:

Protects ramps, lifts, and custom seats.
Covers vehicle conversion costs.
Provides roadside assistance tailored for accessibility issues.

By comparing multiple quotes and policies, you can find a plan that protects your van and its equipment without overpaying.

Underinsuring the Vehicle and Its Equipment

Some owners only insure the base vehicle, ignoring the custom features that make it usable. A broken lift, damaged ramp, or malfunctioning wheelchair restraint system could cost thousands to repair if not adequately covered. Always check your policy to ensure adaptive equipment is fully included, and consider riders or add-ons that cover modifications.

3. Not Shopping Around Before You Buy

Buying a wheelchair van is a significant investment, and rushing the decision can lead to regrets and unnecessary expenses. Shopping around and comparing options can help you save money and get the best value for your investment. Careful planning ensures the van truly meets your needs.

For expert advice before making a purchase, contact Southern Bus & Mobility.

Ignoring Fit & Functionality for the User

Every accessible van should be tailored to the user’s specific mobility needs. Factors to consider:

Entry type: Side-entry vans offer easier curb access, while rear-entry models typically provide more space inside.
Seating options: Adjustable seats and flexible configurations enhance comfort and facilitate easy transfer.
Ease of transfer: Consider the van’s floor height, door width, and space for maneuvering a wheelchair safely.

Test-driving vans with the primary user is critical to ensure comfort, safety, and functionality.

Overlooking Certified Pre-Owned Options

New doesn’t always mean better. Certified pre-owned wheelchair vans often offer:

Significant cost savings.
Inspections and warranties for peace of mind.
A chance to upgrade features without paying full new-vehicle prices.

Southern Bus & Mobility offers a wide selection of pre-owned mobility vehicles that are thoroughly inspected, ready to use, and backed by expert support.

4. Waiting Too Long to Upgrade

Many wheelchair van owners postpone upgrades due to concerns about cost, but delaying too long can create safety and accessibility issues.

New Needs May Outgrow the Old Van

Over time, mobility requirements change. Examples include:

Adding medical equipment, such as power wheelchairs or scooters.
Changes in caregiving needs that require more space.
Increased passenger or cargo requirements.

Holding on to an old van that no longer meets your needs can compromise safety and limit independence.

Modern Vans Offer Advanced Safety & Comfort Features

Today’s wheelchair vans include technology and comfort features that make driving and riding safer and easier:

Backup cameras and parking sensors for tight spaces.
Smoother suspensions for a comfortable ride.
Advanced accessibility features, including automatic doors, remote-controlled lifts, and better restraint systems.

Upgrading at the right time ensures your van continues to serve your lifestyle while minimizing stress and repair costs.

Common Questions About Wheelchair Vans

How often should I service my wheelchair lift or ramp?

Most experts recommend servicing your lift or ramp at least twice a year, or more often if used daily. Regular lubrication and inspections keep everything safe and reliable.

Does standard auto insurance cover wheelchair vans?

In most cases, no. Standard policies often exclude adaptive equipment. Be sure to find a mobility-friendly plan that covers your van and its modifications.

When should I consider upgrading my wheelchair van?

Consider upgrading when your mobility needs change, your van becomes unreliable, or when newer models offer safety features your current vehicle lacks.

Don’t Take Chances with Your Wheelchair Van

Avoiding these common wheelchair van problems comes down to preparation, care, and choosing the right partner. At Southern Bus & Mobility, we specialize in helping families make the most of their mobility vehicles, from maintenance and service to new and pre-owned van sales.

Ready to protect your investment? Visit one of our two convenient locations to test drive a van, or browse our full inventory of accessible vehicles online today.